Success story
MH Apartments: self check-in across 10+ buildings
How a serviced-apartment chain looks after its guests with no staff in any building: a Roommatik self check-in kiosk at every location, backed by a centralised support team.
The challenge: top-quality service with no on-site staff
MH Apartments is a chain of serviced-apartment buildings whose business model is built on operational efficiency: offering guests a high-quality experience while keeping costs tightly under control.
With more than 10 buildings in its portfolio, the goal was to maximise guest service without staff at every location, thereby reducing operating costs.
For that model to work, the project had two clear requirements:
- Absolute reliability: with no staff in each building, the kiosks had to guarantee access and uninterrupted operation.
- Fast supply and rollout: every building had to be equipped at the same time, so speed of supply and deployment was an essential requirement.
The solution: a self check-in kiosk in every building
MH Apartments chose to install a Roommatik kiosk in each of its buildings. The model is completed by a centralised support team working from a head office, providing phone assistance whenever a guest needs help or has a question.
Self check-in kiosks
The kiosks let guests check in, access their apartment and handle key tasks entirely on their own, at any hour and without depending on a staffed reception.
Results: a centralised, profitable operation
Since 2019, Roommatik kiosks have been part of MH Apartments’ daily operation:
Centralised operation
High-quality service with no staff in any building, supported from a single head office.
Optimised resources
Lower operating costs and profitable management, without lowering the level of guest service.
Fast, autonomous access
Guests reach their apartments quickly and on their own, with a smoother arrival experience.
A consolidated model
The operational efficiency achieved has consolidated MH Apartments’ business model across 10+ buildings.
MH Apartments proves it is possible to run a chain of apartment buildings with no staff on site, while keeping a high-quality guest experience.
Products in this story
Self check-in kiosks
Check-in, access to the accommodation and key tasks handled by the guest, 24 hours a day, with no staffed reception.
Want to run your apartments like MH Apartments?
We will show you how autonomous check-in works — from registration to key — in a demo tailored to your operation. No commitment.