Roommatik
Your front desk, covered without interruption. Even when no one is at the counter
A remote reception team that covers the hours you choose, or 24 hours a day, looking after your guests without interruption. That way, no arrival and no request goes unattended, whether or not your team is at the counter.
We will show you the complete service, tailored to your operation. No commitment.
The hours without a receptionist count too
It is not always possible to keep someone at the counter around the clock. At night, during lower-occupancy shifts or when several arrivals coincide, the guest who needs help finds an empty front desk.
An unanswered call or a question left unresolved at the moment of arrival shapes the first impression just as much as the welcome in person.
With remote reception, a team of receptionists covers those hours for you: they answer, resolve and accompany the guest as if they were standing behind the counter.
It complements your team. It does not replace it
Book only the hours you are missing —the night, the weekends, the arrival peaks— to reinforce the shifts you already have, or cover 24 hours a day, 7 days a week. With no mandatory time blocks: you decide when it comes into play.
How it works
A front desk that keeps serving guests when your counter is unstaffed
You set the hours to cover
Define which time blocks remote reception covers —the night, the weekends, the lower-occupancy shifts— or the full day. During those hours, the team takes charge of your front desk.
The team serves guests without interruption
Throughout the whole time block, a remote receptionist takes the calls, welcomes arrivals and resolves guest questions with a human touch, in several languages.
It works on your system
It consults and manages bookings directly in the management system the hotel already uses and records every interaction during the shift.
The hotel staff consult the reception log in real time from a shared web platform.
Multilingual support
A human touch, in your guest's language
When the counter is unstaffed, the guest is not left alone: from the self-service kiosk or their own device they receive help from a real receptionist, in several languages, who guides them and resolves their needs on the spot.
What the remote reception service does for you
Continuous coverage
The team stays in charge of your front desk throughout the whole contracted time block, with no gaps in service.
Multilingual support
All the hotel's calls are answered, looking after your guests in several languages.
Assistance on arrival
Questions resolved and the guest accompanied at the moment of check-in, including at the self-service kiosk.
Booking management
Bookings created and consulted while working on the very same management system the hotel already uses.
Fixed fee, no surprises
A fixed monthly fee, with no additional charges per booking or per call answered.
Shared platform
A shared web platform to consult the reception log and the status of each task in real time.
It works with the management system you already have
You do not have to change provider or adopt a specific system: the support team works on the management tool your hotel already uses. Compatible with more than 50 platforms and providers in the sector.
What hotels usually ask us before getting started
Do I have to book the full 24 hours?
No. You can book only the time block you need —for example, the night or the weekends— to complement the reception shifts you already have, or the service available 24 hours a day, 7 days a week. There are no mandatory time blocks.
In which languages are guests served?
The team takes the calls and looks after your guests in several languages, so that the language barrier does not get in the way of service.
Do I have to change my management system?
No. The service works on the management system the hotel already uses, with no need to adopt a specific platform or change provider.
How do I know what happened during each shift?
Through a shared web platform you can consult the reception log and the detail of every task carried out in real time.
How is the service billed?
With a fixed monthly fee. No additional charges per booking or per call answered.
Make sure no hour is left without a front desk
A remote reception team that covers your front desk without interruption, during the hours you choose or 24 hours a day, on the management system you already have. We will show you how it works in a demonstration tailored to your hotel. No commitment.