Roommatik
Welcome your guests in person, wherever you are
A video-call service that opens instantly when the guest scans a QR code. Nothing to download and no waiting: the human touch of the front desk, available anywhere on your property and at any time.
We will walk you through the full flow, tailored to your operation. No obligation.
A real person on the other side, exactly when the guest needs one
There isn't always someone at the front desk, and the guest isn't always nearby either. With the video-call service, they simply scan the QR code in front of them —at the entrance, in the car park, next to an access point or anywhere on the property— to speak face to face with your team within seconds.
The guest downloads nothing and installs no app: the video call opens straight away in their phone's browser.
How it works
From scanning the QR to talking with your team in three steps
The guest scans the QR code
Each code identifies the spot where it is placed, so your team knows exactly where the request is coming from.
The video call opens in their browser
The connection is established right away in the phone's browser, with nothing to install. If you prefer, you can ask for a few identification details first.
Your agent assists live
An available agent answers by video or audio only, resolves the query and supports the guest with whatever they need.
It is the guest who starts the contact at the exact moment they need it; your agents respond from a mobile app or from their computer's browser.
A human touch, on demand
The face-to-face of the front desk, right where the question arises
When the guest scans the code, the video call brings your front desk's personal touch to wherever they are: the entrance, the car park or a common area. The service is on the spot, in the moment, and a single agent can handle requests from several points without leaving their seat.
Designed for your operation and for the guest experience
Started by the guest
The service opens only when the guest scans the code, right at the moment they have a question to resolve.
Video or audio only
Video and audio can be turned on or off by both sides, depending on what each conversation calls for.
Private communication
Because the video call is established on the guest's own phone, the conversation stays private between both sides.
One QR per spot
Generate different QR codes, each tied to the place where it is set up —an access point, the car park, a closed front desk, a common area— so you always know where the request is coming from.
Identification details
If you need to, you can ask the guest for a few identification details before the video call begins.
Your agents, on any device
Your team answers incoming requests from a mobile app or from the computer browser, with no extra hardware.
What hoteliers usually ask us before getting started
Does the guest have to download any app?
No. As soon as they scan the QR code, the video call opens straight away in their phone's browser, with nothing to install.
Where do my agents work from?
From a mobile app or from the computer browser. When a guest scans a code, the request reaches the available agent, who handles it live.
Can I have several QR codes at different spots?
Yes. Each code identifies the place where it is set up —an access point, the car park, a common area or the front desk when it is closed—, so your team knows where the request is coming from.
Can it be handled with audio only?
Yes. Video and audio can be turned on or off by both sides, depending on what each conversation prefers.
It works with the management system you already have
The instant video call adds to the rest of Roommatik's self-service solutions and works with the management system your hotel already uses. Compatible with more than 50 platforms and providers in the sector.
Bring your front desk's human touch to any spot
A video-call service triggered by scanning a QR code, with no apps for the guest and no waiting. We will walk you through the full flow in a demo tailored to your property. No obligation.