Roommatik Air Lobby
The deskless reception
Your team welcomes the guest wherever they are, completes check-in and takes payment from a tablet or a phone. No desk, no queues.
We’ll walk you through the full flow, tailored to your operation. No commitment.
The desk is a barrier, not a welcome
The desk ties reception to a single point and turns arrival into a formality.
When many guests arrive at once, a single desk can’t keep up. The wait grows and the first impression suffers.
Group arrivals overwhelm everything: a crowd of guests waiting their turn at one service point.
And every payment forces another step over to the terminal, just when the welcome should be flowing.
With Air Lobby, your team is no longer tied to a fixed point and moves with the guest: welcome, register and take payment from the same device.
How it works
From welcome to payment in three steps
Find the booking
The receptionist opens the booking or the rooming list from your PMS on the tablet or phone.
Register the guest
Scan the ID with the built-in scanner, capture the guest registration signature and assign the room.
Take payment and hand over the key
Take payment on the spot with Tap to Pay, right on the device, and activate the key for your lock.
All in a single flow. No app switching, no manual steps.
Payment with Tap to Pay
Payment, in the same gesture as check-in
The phone or tablet itself acts as the terminal. The guest pays where they are served, with no physical terminal and no second desk.
Built for your operation and for the guest experience
Your team uses it from the first shift
So simple that seasonal extra staff start serving guests with no prior training. Easier than your PMS form.
Handles peaks and groups
Several receptionists serve guests in parallel from their own devices. Group check-in draws on the rooming list from your PMS.
Payment with Tap to Pay
The phone or tablet itself takes the payment. No physical terminal and no extra trip to another point.
Fits what you already have
It integrates with your PMS, your payment gateway and your lock. It doesn’t replace what already works.
Frees up reception space
Smaller desks, or none at all. Reclaim space for a more welcoming arrival area.
The Roommatik experience
Roommatik specializes in hotel check-in. Your reception builds on that track record.
Privacy by design
Every guest, their own data
When a booking is for a group, you share one link per guest so each person completes their own details.
Full isolation between guests
Every link is individual. A guest never sees another guest’s data.
Compliant from the ground up
Data separation is structural, not an optional setting. Designed to meet UK and EU data protection requirements.
The guest registration is captured and signed within the flow itself. No paper, no manual steps.
Neither traditional reception nor self-service. A third way
Air Lobby keeps your team at the centre and frees them from the desk: the human touch for groups, VIPs, high-season arrivals and events, with the agility of digital.
Self-service solves volume but loses the human touch.
Traditional reception cares for the relationship but gets stuck at the peaks.
It doesn’t replace your staff. It just takes the desk out of the way.
Prefer guests to arrive with registration already done? Discover Roommatik Online Check-in.
See how H10 Hotels is bringing this reception to its 70 hotels.
What hotels usually ask us before getting started
Is payment and data handling secure?
Yes. Payment is taken with Tap to Pay on the device itself, and each guest’s data is isolated by design, in line with UK and EU data protection requirements (GDPR).
Does it work for groups and high-season arrivals?
Yes. Several receptionists serve guests at the same time from their own devices, and group check-in draws on the rooming list from your PMS.
What devices does it run on?
On your own team’s tablets and phones. No extra hardware and no separate payment terminals.
Compatible with your PMS, your payment gateway and your lock
Air Lobby doesn’t force you to change systems: it connects to the infrastructure you already have. It reads the booking and the rooming list from your PMS, takes payment through your payment gateway and activates the key for your lock.
Compatible with 50+ platforms and providers across the industry.
Take reception to wherever the guest is
Mobile reception, full check-in and Tap to Pay payment on a single device. No desk, no queues. We’ll walk you through the full flow in a demo tailored to your hotel. No commitment.