Success story
H10 Hotels: digital arrival across the whole chain
How a chain with 70 hotels across Spain, Europe and the Caribbean transforms check-in with two Roommatik products: registration before arrival and the deskless reception.
The challenge: check-in should stop being a formality
H10 Hotels is a renowned Spanish hotel chain with 70 hotels spanning resort and city properties: from the Canary and Balearic Islands and the Spanish coasts to Barcelona, Madrid and major European capitals, plus the Caribbean. With a growing volume of bookings and an increasingly digital guest, the chain set out to transform the arrival experience.
The goal: check-in should stop being a mandatory step at the front desk and become a process completed before setting foot in the hotel — or resolved in minutes upon arrival.
An online form was not enough. H10 needed to cover every scenario: the guest who does everything from their phone, the one who prefers personal attention, and the one who arrives without having completed anything.
- Full PMS integration: the entire operation synchronised in real time, with no double entry or manual steps.
- A consistent experience whether the guest registers before arrival or is assisted by the receptionist.
- Integrated payments: charges during check-in itself, online or in person on the receptionist’s device.
- Chain scale: a fast, uniform rollout across all 70 hotels.
The solution: two products, one arrival
H10 Hotels operates with two Roommatik products, both integrated with their PMS and connected to each other.
Online Check-in
The guest receives a link and completes registration from their phone: personal details, ID document scan, signature and payment. By the time they reach the hotel, everything is ready.
And if they arrive without having completed it, they scan a QR code at reception and finish the same process on their own screen, in minutes and without queuing.
Roommatik Air Lobby
The receptionist completes the full check-in from a tablet or phone: scans documents, captures the signature and charges with Tap to Pay on the device itself, with no physical terminal.
The team moves around the lobby and assists guests wherever they are, without the barrier of the desk.
Results: a reception that flows
In the hotels running both products, the same results keep showing up:
Shorter waits at reception
A noticeable reduction in waiting times, especially during the busiest arrival hours.
Guests choose their own path
Registration from their phone before arrival, personal deskless attention, or self-service on arrival. Nothing imposed.
A reinvented reception
Receptionists move around the lobby with a mobile device, offering closer, more personal attention.
Payment built into check-in
Payment is part of the process itself. No extra steps and no walking to another point.
H10 Hotels stands out as a chain firmly committed to digitalising the guest experience, from booking to room key.
Products in this story
Online Check-in
Guest registration resolved before arrival: details, document, signature and payment from their phone.
Roommatik Air Lobby
The deskless reception: full check-in and Tap to Pay charging from the receptionist’s tablet or phone.
Want an arrival like H10’s at your property?
We will show you the full flow — from the pre-arrival link to the room key — in a demo tailored to your operation. No commitment.