Check-in, keys and guest messaging
The whole guest journey. One partner.
Online check-in, kiosks, keys and messaging: one point of contact, before, during and after the stay. Hardware, software and people together.
Why one partner
One supplier per step does not make a journey
Online check-in from one, kiosks from another, keys and messaging from two more. Systems that do not talk to each other, and your team left to join the dots.
One point of contact
One company supports you through rollout and answers for every solution you sign up for, from the confirmed booking to after check-out.
A journey that does not break
Guests who checked in online are recognised at the kiosk and go straight to their key, or to payment if anything is outstanding. And when a guest replies to an automated message, the reply lands in the conversation your team handles.
Start wherever you like
Start with one solution and add the others when you need them, with the same point of contact.
The journey
Before, during and after the stay
Each step solves a specific problem in your operation. Together, they let the stay run by itself wherever a person is not needed.
Guests arrive already checked in
No typing or paperwork at the desk: guests take care of it from their phone before they arrive.
Online check-in
Guests scan their ID, sign and pay from their phone. You receive complete details, with no typing at reception.
Discover Online check-in →
KeyLink
The room key, sent as a link before arrival. No app to download.
Discover KeyLink →For your hotel: the stay paid before arrival if you switch it on, and fewer formalities at the desk.
No waiting, at any hour
Self-service: guests identify themselves, pay and collect their key without waiting for someone to be at the desk.
Check-in kiosks
ID reading, signature, payment and key handover in one place, in the guest's language, day or night.
Discover Check-in kiosks →
Key dispensers
Guests who checked in online just collect their key, in seconds.
Discover Key dispensers →
Roommatik Air Lobby
Mobile front desk: your team welcomes, registers and takes payment from a tablet or a phone, with no counter.
Discover Roommatik Air Lobby →Also: Hospedy (signed guest registration) · KeyPoint (room access as soon as it is ready)
For your hotel: late arrivals and peak times no longer depend on the front desk. Your team is free to look after guests.
Every conversation in its place
Guest conversations, in order: the ones your team handles, the ones that go out on their own and the ones we handle for you.
Roommatik Connect
WhatsApp, email, SMS and website chat in one workspace your whole team uses. No message stays on a personal phone.
Discover Roommatik Connect →
Roommatik Flow
Messages go out on their own from the booking to after check-out, following the hotel's rules: practical information, offers and a link to your survey.
Discover Roommatik Flow →
Remote reception
A team of Roommatik receptionists looks after your guests during the hours you decide, including at night.
Discover Remote reception →Also: QR Phone (video call with reception)
Elsewhere on your property: Roommatik ECO (adjusts each room's consumption to its actual occupancy) · Towel dispenser · Luggage lockers
For your hotel: every message reaches the right place and your team knows who it is answering.
Behind the journey
Our own hardware, software and service
25 years in hotels
More than two decades developing technology for the guest journey.
Our own hardware
Our own kiosks and key dispensers, with the software that runs them.
Remote technical service
We monitor your kiosks and dispensers remotely and support you through rollout and day-to-day operation.
Integrations
Connected to what you already have
Roommatik connects to your PMS, your locks and your payment methods. Are yours compatible? We will check with you.
Frequently asked questions
What hoteliers usually ask us
Do I have to sign up for the whole journey?
No. You can start with a single solution — online check-in, kiosks or messaging — and add the others when you need them. Every solution you add comes through the same point of contact.
Will my team no longer be needed?
No. Your team stops typing in details, taking payments and handing out keys by hand. People stay in charge: your team handles the conversations and, if you wish, our remote reception covers the hours you decide.
Where does the journey start and end?
It starts when the booking is confirmed and ends after the guest checks out. Roommatik is not a booking engine or a channel manager: it starts from the bookings your PMS already receives.
Do I have to change my PMS or locks?
Our starting point is the systems you already use. Before we begin, we check with you the compatibility of your PMS, your locks and your payment gateway, and which solutions of the journey you can switch on with them.
Let us look at your hotel together
We show you the whole journey in a demonstration tailored to your hotel, then prepare a quote. No commitment.