Success story
Hesperia: an unattended reception from 8 p.m. onwards
How the chain’s urban aparthotels removed the night shift with Roommatik self check-in kiosks, without lowering the quality of service.
The challenge: optimise resources without compromising the guest
Hesperia Hotels is a chain with properties in Spain and Venezuela. In some of its urban aparthotels, it set out to streamline operations by offering a fully unattended check-in service.
The goal: eliminate the night shift at reception without compromising the guest experience, keeping accessibility and service quality intact through the night hours.
The kiosks would be operating alone, at night and outdoors. The project set four requirements:
- Reliability and robustness: extremely dependable, durable units, able to run without interruption in an unattended environment.
- Built for the outdoors: placed in easily accessible outdoor areas, they had to withstand the weather and security conditions of their surroundings.
- Integration with multiple lock systems: the kiosks had to work with the different brands of electronic locks already installed across the aparthotels.
- Operational flexibility: a supplier able to adapt to the chain’s specific needs and tailor the solution to its operational requirements.
The solution: self check-in kiosks accessible from the street
Hesperia installed Roommatik self check-in kiosks at the selected aparthotels, placed in areas accessible from the outside.
Self check-in kiosks
Guests complete check-in on their own and access their rooms with no staff on site.
From 8 p.m., when the reception becomes fully unattended, they can register and collect their key at the kiosk: continuous service with no night staff.
Integration with each building’s locks
The kiosks are integrated with different lock brands and issue secure keys compatible with the electronic locks of each property.
Every guest reaches their room quickly and without complications, even during the hours when no reception staff are available.
Results: the night shift, out of the equation
The installation delivered exactly what the chain had set out to achieve:
Reception unattended from 8 p.m.
From that hour on, the property runs with no reception staff, while guests enjoy continuous service.
Night shift eliminated
The chain did away with night staff without lowering service quality, with the associated cost savings.
Simple, autonomous check-in
Guests register and collect their keys by themselves, with a comfortable, satisfying experience.
Operations adapted to the urban setting
Hesperia improved operational efficiency and adjusted its service model without compromising guest care.
Hesperia has adapted its service model to the demands of an urban environment: aparthotels that run on their own at night without compromising guest care.
Products in this story
Self check-in kiosks
Autonomous check-in around the clock: guests register and collect their keys with no staff at reception, outdoors included.
Integrations
Connection with the PMS and with multiple electronic lock systems to issue secure keys at every property.
Want an unattended reception at your property?
We will show you how a self check-in kiosk works — from registration to key — in a demo tailored to your operation. No commitment.