Success story
Tent Hotels: self check-in across the whole chain
How the Fergus Group’s moderate-cost brand rolled out Roommatik self check-in kiosks across all its hotels, with a digital key on the guest’s phone and a look true to its brand identity.
The challenge: optimise resources without compromising the brand
Tent Hotels, part of the Fergus Group, is a moderate-cost hotel chain that combines modern design with attention to detail to give guests a pleasant stay. Beyond comfort, the chain wanted to streamline its processes and offer an advanced, tech-forward experience.
The goal: implement a digital check-in that would not only optimise resources, but also project an innovative, efficient image to guests.
The project came with three clear requirements:
- A look aligned with the brand: the kiosks had to blend harmoniously with the design and visual identity of each hotel, respecting the brand’s modern, welcoming style.
- Compatibility with the digital key system: the solution had to issue digital keys directly to the guest’s phone, integrating with the guest experience app used by the chain.
- Speed and ease of use: check-in had to be completed in a matter of seconds, with no waiting and a smooth, self-service experience.
The solution: self check-in kiosks in every hotel
Since 2022, self check-in kiosks have been installed across all Tent hotels — more than 15 devices in total.
Self check-in kiosks
Guests complete check-in on their own at the kiosk and receive a digital key on their phone when they finish. That key lives in the hotel’s guest experience app, creating a smooth, frictionless process.
To encourage adoption, every Tent hotel features a clearly signposted check-in area that makes the kiosk the preferred way to check in. Guests skip the wait at reception, and the brand reinforces its modern, tech-forward image.
Results: a fast arrival that strengthens the brand
The rollout of self check-in kiosks has been a success across the chain:
Fast, self-service check-in
Guests complete check-in quickly and easily, without depending on assistance at the front desk.
Digital key on the phone
The kiosk delivers the key straight to the guest’s phone, integrated with the chain’s guest experience app.
Optimised resources
Self-service check-in frees up reception teams and optimises each hotel’s resources.
Brand identity intact
The kiosks blend with each hotel’s design and reinforce guests’ perception of modernity and efficiency.
With more than 15 kiosks installed across all its hotels, Tent Hotels positions itself as a chain committed to innovation and guest convenience.
Products in this story
Self check-in kiosks
Self-service check-in in seconds: guests register at the kiosk and receive their key without going through the desk. Designs that blend with each hotel’s aesthetics.
Want a check-in like Tent Hotels’ at your property?
We will show you the full kiosk flow — from registration to the digital key — in a demo tailored to your operation. No commitment.