Success story
Resa: peak arrivals with no waiting and no front desk
How the student residence chain present in 22 Spanish cities handles groups and start-of-term arrivals with Air Lobby and online check-in across more than 40 properties.
The challenge: absorbing simultaneous arrivals across the whole chain
Resa is a student residence chain in Spain, present in 22 cities. In a student residence, arrivals are not spread across the year — they cluster. At the start of term, many residents arrive at once, and a traditional front desk becomes a bottleneck.
The goal: manage groups and absorb peak arrivals across the whole chain, with no waiting and no front desk, giving every resident a smooth arrival.
A chain-wide project set clear requirements:
- Simultaneous arrivals: absorb many residents arriving at once, such as at the start of term, with no waiting.
- Group management: check in entire groups quickly.
- Mobility in the lobby: let the receptionist complete the check-in from a tablet or phone, moving around the lobby instead of being tied to a desk.
- Paperwork done in advance: let residents complete their details, document and signature from their phone before arriving.
- Chain scale: a solution that could be rolled out to more than 40 properties across 22 cities.
The solution: Air Lobby and online check-in across the whole chain
Resa runs two Roommatik solutions, deployed across the entire chain: more than 40 properties.
Air Lobby
Its main use is group management and check-in at peak arrivals: when many residents arrive at once — at the start of term, for example — the team absorbs the arrival without waiting.
The receptionist completes the full check-in from a tablet or phone, moving around the lobby and meeting residents where they are, with no front desk.
Online check-in
Online check-in is also used intensively: residents complete their details, document and signature from their phone before arriving.
By the time the resident walks through the door, the paperwork is already done and the arrival is far smoother.
Results: groups and arrival peaks under control
With Air Lobby and online check-in deployed across the whole chain, Resa handles its arrivals differently:
Peak arrivals absorbed
Arrival peaks, such as the start of term, are handled with no waiting and no front desk.
Groups managed with agility
The receptionist checks in entire groups while moving around the lobby, from a tablet or phone.
Deployed across the whole chain
More than 40 properties in 22 Spanish cities run on the same solution.
A smoother arrival
Residents arrive with their details, document and signature already completed from their phone.
With Air Lobby and online check-in across the whole chain, Resa absorbs the peak arrivals of every start of term with no waiting and no front desk, giving its residents a smoother arrival.
Products in this story
Air Lobby
Reception without a front desk: the receptionist completes the full check-in from a tablet or phone, moving around the lobby.
Online check-in
Paperwork done before arrival: details, document and signature from the resident’s phone.
Want to handle group arrivals like Resa?
We will show you the full flow — from online check-in before arrival to mobile check-in in the lobby — in a demo tailored to your property. No commitment.