H10 Hotels is a renowned hotel chain with an international presence and dozens of properties in key destinations across Europe and the Caribbean. With a growing volume of bookings and an increasingly digital guest, the chain set out to transform the hotel arrival experience.
The challenge: turning check-in from a mandatory front-desk procedure into an invisible process, completed before even stepping into the hotel.
But offering an online form was not enough. H10 wanted a comprehensive solution covering every scenario: the guest who does everything from their phone, the one who prefers assistance at reception, and the one who arrives without having completed anything. Three profiles, one single platform.
- Full PMS integration: The entire check-in operation had to be synchronized in real time with the hotel management system, with no duplicate entries or manual processes.
- Three channels, one experience: The solution had to work seamlessly across three different formats: guest online pre check-in, receptionist-assisted check-in from a mobile device, and a lobby kiosk.
- Integrated payment: The ability to process payments directly during check-in, both online and in person via tap-and-pay on the receptionist’s mobile device.
- Chain-wide deployment: The solution had to scale to all H10 hotels, with rapid and uniform implementation.
Since its implementation, H10 Hotels operates with the three platforms that make up Roommatik’s online check-in, all integrated with their PMS:
1. Online pre check-in
Before arriving, the guest receives a link to complete their check-in from their phone: personal details, ID document scanning, signature, and payment. By the time they reach the hotel, everything is ready.
2. Receptionist check-in
A web application designed for the receptionist to complete the full check-in from a mobile device. It allows document scanning, signature capture, and direct payment via tap-and-pay, without the need for a physical POS terminal. The receptionist can move around the lobby and attend to guests wherever they are, removing the front-desk barrier.
3. Mobile kiosk
For guests who arrive without having completed the online check-in, the hotel offers a virtual kiosk accessible from the guest’s own phone. They scan a QR code at reception and complete the entire process in minutes from their screen, without waiting in line.
The rollout of Roommatik online check-in at H10 Hotels is underway. In 2026, the chain is progressively deploying the three platforms across all its hotels, with results already visible at operational properties:
- Significant reduction in reception wait times, especially during peak check-in hours.
- Real flexibility for guests: each person chooses how to check in, with no impositions or complications.
- A reinvented reception: receptionists move around the lobby with a mobile device, offering a closer, more personal service without the front-desk barrier.
- Integrated payment within the check-in itself, eliminating extra steps and speeding up the process.
As the rollout progresses, H10 Hotels is consolidating its position as a chain firmly committed to digitalizing the guest experience, from booking to room key.